OUR PRIVACY POLICY

Federal Mental Health, including its subsidiaries and affiliates, (“Federal Mental Health” “we”, “our” or “us”), is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how Federal Mental Health collects and uses the Personal Information you provide on our website and in conjunction with any of the services hosted at https://fedmh.com (“Service” and “Website”), including regulatory and operational compliance, corporate, payment, audit, and organizational training services provided to you by Federal Mental Health. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information.

This Policy explains what Personal Information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Scope of this Policy

This Policy applies to Personal Information collected:

Through our Website and Service.
From users globally who interact with our website/platform.

This policy DOES NOT apply to:

Information collected offline or through any other channels, including other websites operated by us or third parties.
Information submitted to or collected by third parties, including through links, content, or advertising that may appear on our Website.

What is personal information?

“Personal Information” refers to any information about an identifiable individual. This includes, for example, your name and email, phone number or any data that can be used on its own or with other information to identify, contact, or locate an individual.

Changes to the Policy

We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on the Website. If, however, we plan to make a material change in the way we collect, use, or store your Personal Information, we will provide prior notice on our website, and by email. If you continue to use our Services after such changes become effective, you will be deemed to have accepted the updated Policy. If you disagree with any changes, you must stop using our Services and terminate your relationship with us. Such changes will become effective, at the earliest, 30 days after the date of the email notifications.

Minors

Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you are under 18, please do not use our Website or submit any Personal Information.

Information We Collect

We will collect the following information about you, which may include non-public Personal Information:

Personal and financial Information you give us as a result of using the Service, such as your name, e-mail address and telephone number.
Third party Personal Information you provide in order for us to facilitate a transfer of Services, such as the transferee’s full name, physical address, email address, and phone number. However, we will not contact your transferee except as instructed by you or as required to complete a transfer. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
Information about your usage of the Service, including your transaction history, and how you use the Service.
Information that we lawfully obtain from third parties, such as identity verification services and electronic database services.
Information that we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, cookies, the pages you access on this website, and other websites that you visit prior to accessing the Service.
Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as, demographic information, statistical or aggregated data, or de-identified data. Statistical, aggregated, and de-identified data do not directly identify a specific person, but we may derive non-personal statistical, aggregated, or de-identified data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature.

Use of Cookies and Tracking Technologies

Technologies such as cookies, beacons, tags, and scripts are used by Federal Mental Health and our marketing, analytics and risk partners or affiliates. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and/or aggregated basis, in accordance with applicable privacy laws and our agreements with these companies.

We use cookies for site functionality, remembering user’s settings (e.g., source & destination country), and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies some features or areas of our site will be limited.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you.

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Why We Collect Information

We collect Personal and Non-Personal information for the following purposes:

To process your requests.
To verify your identity.
To collect payment for your use of the Service.
To track, improve and personalize our Services, content, and advertising for your specific requirements.
To troubleshoot problems with the Service.
To comply with applicable laws and regulations, such as those relating to “know-your-customer,” terrorist financing, and anti-money laundering requirements.
To detect and prevent fraud and other illegal uses of the Service.
To create an account connection between your Federal Mental Health account and a third-party account or platform (such as your online bank account);
To send you marketing notices, service updates, and promotional offers.
To collect survey information that will be used to monitor or improve the use of our Service and overall customer satisfaction.
For any other purpose with your consent.

We may transfer, store, and process your personal data in the United States and other international jurisdictions in accordance with applicable data protection laws, including implementing appropriate safeguards for cross-border transfers as required by PIPEDA and other applicable privacy laws. The applicable privacy laws of those other international jurisdictions may differ from those in the United States. We will retain your information for as long as your account is active or as needed to provide you with the Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing Personal Information

If you are a resident of the European Economic Area, the United Kingdom, or Switzerland, our processing of your personal data is governed by the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the UK General Data Protection Regulation (“UK GDPR”), and applicable national laws. We process your personal data only when we have a valid legal basis, which may include:

Where you have provided your explicit, informed, and unambiguous consent for specific purposes, such as receiving marketing communications or allowing cookies and similar technologies (where required by law).
Where the processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into such a contract. This includes processing required to deliver our services or respond to inquiries.
Where processing is necessary to comply with legal and regulatory obligations to which we are subject, including obligations under anti-money laundering (AML), know-your-customer (KYC), tax, or financial services laws.
Where processing is necessary for the purposes of our legitimate interests or those of a third party, provided such interests are not overridden by your rights and freedoms. These legitimate interests may include fraud prevention, network and information security, direct marketing, service optimization, and improving the safety and functionality of our platform.

We may rely on different legal bases for different processing activities, depending on the nature and context of the data involved. Where processing is based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Share Information with Others

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We will share your Personal Information with third parties only in the ways that are described in this privacy policy. We do not sell, rent, or otherwise disclose the information we collect to third parties for their promotional purposes, except with your explicit consent as required by applicable privacy laws. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.

Nevertheless, we may share information about you (including non-public, Personal Information) with:

Third-party service providers under contract with Federal Mental Health that help us with our business operations, such as transaction and data processing, data storage, security, fraud prevention, and marketing, market research, and validation of information provided. These third parties are prohibited from using your information for their own separate business purposes.
In the event of the sale, acquisition, or merger of some or all of our assets, your Personal Information might be a part of the transferred assets. While you acknowledge that such transfer may occur and that the acquirer may continue to use your Personal Information as set forth in this Policy, we shall nonetheless notify you in the event of such an occurrence, as well as any choices you may have regarding your Personal Information, by placing a notice on our website.
Law enforcement, government officials or other third parties, but only
- in connection with a formal request, subpoena, court order, or similar legal procedure; and,
- when we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our Terms of Use.
Other third parties that you consent or direct, which may include you authorizing an account linking for a third party service, account and/or platform.
- For the purposes of this privacy policy, an “account linking” with such a third party is a connection you authorize or enable between your website and a non- Federal Mental Health instrument, or platform. When you authorize such a connection, Federal Mental Health and the third-party may be required to exchange your Personal Information and other information directly. Examples of account connections include: connecting your website to a third-party marketing, data aggregation or financial services company, if you provide such company with your account log-in credentials;
- Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Federal Mental Health is not responsible for the actions of any third party and the use of information you provide to them. Any information you disclose to a third party is dealt with in accordance with the privacy policies adopted by each of those third parties. Before authorizing an account connection, you should review the privacy notice of any third-party that will gain access to your Personal Information as part of the account connection.
For any other purpose disclosed by us when you provide the information.

Your Data Protection Rights

You can access, modify, delete, or update your Personal Information submitted on our website by logging into your account and changing your preferences, by emailing our Customer Service. We will respond to your request to access within 30 days, as required by PIPEDA, unless we notify you that we require an extension. However, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

Information protected by solicitor-client privilege.
Information that is part of a formal dispute resolution process.
Information that is about another individual that would reveal their Personal Information or confidential commercial information.
Information that is prohibitively expensive to provide.

In addition to the rights described above, depending on your location and applicable privacy laws you may also have the right to request restriction of processing, object to certain types of processing (including direct marketing), request data portability, or withdraw your consent where we rely on it. Where applicable, you may also have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects. To exercise any of these rights, please contact us at info@fedmh.com. We will respond in accordance with applicable laws and within a reasonable timeframe.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, you can contact us. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Security

We employ industry accepted standards and implement appropriate technical, physical, and organizational security measures in protecting the information you submit to us on our Website, as required by applicable privacy laws. We have put in place SSL (Secure Socket Layer) encryption technology to protect your sensitive information transmitted through our Website. We also require a username and password from each user who wants to access their information on our Website. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us.

You may opt-out from promotional emails to you by selecting the “Unsubscribe” function present in each promotional email we send you. As we are required to contact you on certain occasions, such as to provide confirmation of a transaction, changes in account details, or to verify your identity, you may not opt-out of all emails.

Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the specific purposes we collected it for, and we will securely destroy or anonymize Personal Information when it is no longer needed, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Links to 3rd Party Sites

Our Website may now or in the future include links to other Web sites whose privacy practices may differ from those of Federal Mental Health. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. Federal Mental Health is not responsible for the actions of any third parties, the content of their websites, the use of information you provide to them or any products or services they may offer. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Website may include Social Media Features (“Feature”), such as the Twitter Like button and Widgets, such as the “Share this” button or interactive mini programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the privacy policy of the company providing it.

Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, you may contact us:

Federal Mental Health

Email: info@fedmh.com
Website: https://fedmh.com

You have the right to lodge a complaint with your local data protection authority.